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If you have a support question you can either send an email to support@blueback-reservoir.com or press the "+ NEW" button in the upper right part of the screen. Your support ticket will be assigned and answered as soon as possible. If you have not logged in you can submit a request by using the "Submit a request" form

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In the Forums you can also submit product ideas! We have commercialized many user ideas over the years, and would like to stay in touch with the users to ensure that we continue to add value to the user’s organization.

If you have questions do not hesitate to contact us at the support desk. We are here to help you!

This article is valid for all products using the Schlumberger Ocean licensing system

To activate your Blueback Schlumberger license try the following:

1) To install the license file:

• Run the Schlumberger Licensing utility (Start->Programs->Schlumberger->Schlumberger Licensing),
• Click the “Stop” button to halt the license server,
• Click the “Add license file …” button,
• Select the provided license file and click “OK”. Note: if the full pathname of the license file is too long you will not be allowed to add it. In such a case place it in a directory closer to the root directory of the disk. i.e. C:\Program Files\Plug-in Licenses\.
• Click the “Start” button to restart the license server.

2) If you have a lot of plug-ins, you might need to manage their licenses using the “folder” mode of the Licensing utility. Do the following:

• Move all your license files in a single folder,
  • NOTE: All license files must have the .lic extension when using the folder option. Files with other extensions, such as .txt, will be ignored.
• Start the Schlumberger Licensing Utility (Start->Programs->Schlumberger->Schlumberger Licensing),
• Click the “Stop” button to halt the license server,
• Click the “File->Advanced options” menu,
• Select “Folder” at the bottom of the dialog and click “OK”,
• Click the “Add license folder” button,
• Select the folder with all your licenses and click “OK”,
• Finally click the “Start” button to restart the license server.
• To add a new license then just copy the license file into the license folder, open the Licensing Utility, click the Stop button to halt the license server, and then the Start button to restart it.

3) As an alternative approach the license files may be merged with the Petrel license file

Blueback Project Tracker 3.0.0 release is out

Blueback team is very pleased to announce the release of the new Blueback Project Tracker 3.0.0. We have done some development responding to client requests.If you like more information on the Project tracker, please visit our website.

The following part sums up some of the new functionalities and enhancements (the  descriptive release note is attached ):

 - New Geodata Exchange extension is a new option to track data imported through OpenSpirit in Petrel projects.

- The project Tracker has been combined to the Toolbox 12 (Project Management tools) for checking reference data status and duplicated seismic against    the Tracker database.

- All executions of the crawler and the log files are now recorded in the database and accessible through the web application.

- The user can now easily save, re-use, export and import filter settings.

- Projects can now be tagged. The tags can be used to filter projects and specify the input projects to the seismic duplicate analysis.

-A new option to remove old lock files is implemented

-The user can specify a prioritized list of Petrel license packages to be used during crawling. The crawler will automatically switch license if a license is not available.

 -Batch scanning of Petrel projects

- Dashboard enhancements

- New network graph

- Bugs have been fixed since the last patch release of the Tracker.

Click here to download the Blueback Project Tracker.

Please find as attachment the Tracker release Notes.

 Best regards,

Blueback team